The Mystery Shopping Providers Association offers training for shoppers to fine tune their skills and then certifies them in two levels; Silver and Gold. MSPA Certification benefits range from better shops to industry education and career improvement. A certified mystery shopper is a safer, more educated shopper that a mystery shopping provider can depend on.
Silver le
vel certification costs $15 and the test can be taken online. The Silver MSPA Certification program is a basic skills test to ensure the person has the basic understanding of the mystery shopping industry and has the basic skills to read, comprehend and follow directions. You must be Silver Certified before you can be Gold Certified.
Gold level certification is $75 for the training DVD or $125 for the in-person certification seminar. The Gold MSPA Certification program is a more complex test, which is used to validate skills of the most serious mystery shopper.
Check the MSPA website to learn more about mystery shopping certification.
HS Brands also offers our own certifications. To take any of our tests navigate to our Testing Center once you have logged into our system on the shopper homepage.
