Service Sleuth

Service Sleuth helps businesses measure and improve customer service levels, sales skills and integrity issues through the use of Mystery Shopping. With a database of close to 500,000 “shoppers” worldwide we can be the eyes and ears of your company. As creators of the industries first web based mystery shopping platform, Service Sleuth has always been at the forefront of technology within this business category. With recent releases of Industry Comparative Data reporting, the Manager Action Plan Module and the use of text messaging to collect surveys, Service Sleuth can help a business improve from the ground up.

Our other areas of expertise include market research, focus groups, merchandising and exit surveys. In combination with our Mershimer Group Division, we can handle all of your operational, integrity and franchise compliance needs.
 
We work with some of the World’s leaders in retail, restaurant, gaming, automotive and hospitality. With offices in Boston, Las Vegas, Switzerland, India and soon to be in South America, Service Sleuth can help any company anywhere.