Gaming/Resorts 

We aren’t just a mystery shopping company, but if that’s what you want, we are the best. Most companies offer straight mystery shops where an assigned mystery shopper is scheduled to visit your location and then fill out a form online. EVERY company in the world provides that. Every company will say they are the best, guarantee the fastest report turnaround, use the best shoppers, etc. We make promises and deliver, but most importantly we help you get to the solution and work with you on actions, not just mystery shop delivery.

We don’t believe that boasting the fastest turnaround time is a positive. The faster someone reviews or edits a report, the more likely they are to make a mistake. We have our editing staff contact shoppers for more detail and or clarification before we send the report to you. We know that a report that is perfect in 3 days is more valuable than a report done in 1 day that has inconsistencies.

We say we have the best and most highly trained shoppers, because we KNOW that we do. We have to hire people that we can groom into loss prevention auditors as well as mystery shoppers. We perform background checks on many of our people and then put them through two levels of testing. We also offer client specific testing for any client that wants to make sure that our shoppers/contractors are crystal clear on the specifics of their program.

It’s with these tools and the industries most effective software package, Sherlock (custom SASSIE design), that we promise and deliver the best.

No one has proven that they are capable of taking advantage of technological advances to improve their systems and offerings more than we have. Tom Mills Jr is the creator of the Mystery Shopping Industries FIRST entirely web based software program, SASSIE. It is the most widely used and single-handedly transformed the industry from a paper & fax based process to an online process. Over the last 10 years since the development of SASSIE, we have continued to stay in front by developing software to be used on palm pilots, kiosk surveys and most recently with the Manager Action Plan and Text Message Responding.

The Manager Action Plan will be the single biggest advance to mystery shopping over the next 2 years. Potential and current clients have said in the past that they were concerned about the effectiveness of mystery shopping at the store level. They felt that the data collected was very helpful, but how did they know that their managers were looking over the reports and acting on them. The MAP fixes this and takes it to another level. The MAP engine forces Managers to read reports and put a plan together on how they intend to fix the problem or celebrate the positive experience. It also houses all of the policies & procedures from a client’s handbook, allowing the managers to reference the materials that are most important to a client.
For more information on MAP, please contact tmills@servicesleuth.com

As a gaming facility, you would love to use less vendors, use less systems, login fewer places and have less vendors calling you. We solve a lot of these problems by being a one-stop shop for many services to our clients.

What services do we provide to Casinos/Resorts/Cruise Ships?

Traditional Mystery Shops

Let us be your eyes and ears, while letting you learn a lot about what it’s like to be a customer in your establishment. Create corporate incentive programs around the results of a mystery shop. Run contests between establishments, all easily tracked via the Internet. Are you getting ready to run a new marketing promotion and you want to make sure the staff is “ready to promote!” Let us do a quick visit to your locations and ask a few questions to find out just how ready you are! And don’t forget about your competition, we can check them as easily as we can check you, and don’t think they might not be checking you!

Our multi-day stay mystery visits will provide you with an in-depth top-to-bottom analysis of your property. We start with an audio recorded room reservation and take it all the way through checkout days later. We take pictures in the room of anything that is out of sorts, check timing at the valet, watch the bartenders, check the dealers and call for maintenance. If you have it on property, we check it for you!

Check back soon for a super cool endorsement from some of our larger gaming/resort clients!

Bar Spotting

Most bartenders are very honest and hardworking, but unfortunately they all aren’t. Our highly trained bar spotters will sit and watch a bartender to see how he handles cash, pouring and serving. We know all of the tricks-of-the-trade that are used by the bartenders trying to skim from your profits.

Check back soon for a super cool endorsement from some of our larger gaming/resort clients!

Kiosk Surveys

Casinos & resorts all over the world pay thousands of dollars attempting to collect post-visit information from their guests. By using Kiosk Mode, we can build a customizable survey that can be e-mailed out to your customers for quick response, at a fraction of the cost that the big Market Research firms charge. Then the data is collected back into our SASSIE (Sherlock) system for you to dissect using the same tool used with the mystery shopping data. You can combine the data with the MS data or export all of the data out of the system for any reason also.

Check back soon for a super cool endorsement from some of our larger gaming/resort clients!

Text Message Responses (CTR)

As we continue to stay ahead of the curve with technology, we recently developed software that will allow us to collect customer surveys via a text message. Imagine sitting in the corporate office and watching customer responses coming in over the Internet as the customer is still sitting in the establishment! By displaying a text messaging number in your establishment, the customer will dial the number, and then be sent a question/s to answer. At the end of the last question, a “Thank You” message that can accompany a coupon will be sent to their phone, so you can offer a discount of some type to motivate customers to respond.