Company-owned or franchised businesses have standards of operation related to basic operating procedures, health and safety regulations and brand compliance. In fact, most Franchise Agreements contain language regarding operating standards for protecting brand equity, which can include consistency of food preparation, pricing, hours of operation, facility conditions, compliance with required POP, product selection, employee performance, and key product stock conditions.
Outsourcing business standards evaluations is logical because the client will have an entire team protecting the brand, operations, and health and safety compliance through regular compliance checks, performance evaluations, mystery shops, audits and any other tests that are deemed appropriate. Our experience in both the retail and restaurant industries has given us the expertise necessary to objectively evaluate the client’s business standards.
The Mershimer Group will report the overall results and call out (in written documentation) any serious non-compliance. This will allow our client to issue non-curable as well as curable default notices within the franchise business structure and take action within its own company within the company-owned business structure.
Some Business Standards Evaluations consist of the following:
- Operational and Program Compliance Audits
- Menu compliance and food preparation mystery shops
- Unannounced facility inspections
- Employee Performance Evaluations
- Photographic evidence
- Web based report to support immediacies of results
- Customer service mystery shops
- Out of stock inspections
