Mystery and Integrity Shopping 
Mystery Shopping is a common practice in a lot of restaurant, retail, casino, automotive and hospitality industries because it gives you first hand insight into what it’s like to be a customer. It can be used to gather specific information about a product or service, or to check up on the customer experience and what type of customer service they receive. You can dictate what they buy, how they behave and what types of questions they ask in order to receive the most specific feedback and reporting about their shopping experience. HS Brands will work with your company to come up with a report that is specific for your shopping experience, or you can just use the standard HS Brands mystery shopping report. Other information that can be gathered ranges from completed questionnaires to audio and video recordings. Phone Shops Rather than sending someone physically into your location, we can always call to check up on the customer service, product or promotion knowledge that is conveyed over the phone. This also means the telephone conversation can be recorded (applicable in certain states), giving you the actual conversation between your employee and our mystery shopper. You can then use this for internal training as necessary.
Shopper, or Audit/Loss Prevention Contractor
Via Email
Boston
Las Vegas
Western Europe
Eastern Europe/MENA
Asia
Via Mail, Phone or Fax
Boston 500 Myles Standish Blvd. Taunton, MA 02780 Phone: 800-723-1150 Fax: 800-647-8570
LasVegas 2332 Brockton Way
Henderson, NV 89074
Phone: 800-723-1150
Fax: 702-616-8764
