I strongly recommend The Mershimer Group division of HS Brands for loss prevention services. They provide a unique and valued expertise that fills an important need for our company. They understand our business and are dedicated to providing diligent and professional services, both for company and franchised operations. Their reports are clear and actionable and their attention to detail creates a solid record for any later dispute resolution requirements. Whether the circumstances are urgent or routine, they never fail to accommodate our needs.
Bob S., VP – General Counsel, Friendly’s Ice Cream
HS Brands continues to demonstrate a high level of professionalism, service, and flexibility. Since beginning our working relationship, they have continually shown that they are a company with our best interests in mind, and they are there to help us improve our guest experience month in and month out. While we initially began using them for our customer service shops, they have also been instrumental for our loss prevention team with their integrity shopping service and experience.
Like many other retailers, there are times when our priorities shift and we need HS Brands to quickly shift gears for us. They’ve done so every time we’ve asked, and they’ve done so willingly and without hesitation. They are a vendor partner we know we can rely on to help us improve our guest experience, and keep improving our business. We’ve seen positive results year over year in our guest service, and HS Brands and their dedication to providing top notch service and reporting has been a big part of our strategy for improvement.
Scott H., Senior Director of Operations at Spencer’s Gifts
The HS Brands service and team members are exceptional. They provide outstanding support and add value to our loss prevention and mystery shop programs. We continue to benefit from their industry experience and rely on HS Brands partnerships for services anywhere in the world.
Tony K., Vice President, Loss Prevention, General Nutrition Centers, Inc. (GNC)
