Every mystery shopping provider is basically a people provider. Our “shoppers” are willing to do jobs relating to customer service, security and other projects. These are unbiased people who complete tasks and report back on them. We call this crowd sourcing and crowd projects.
We think boiling our service down to a simple fact that we provide people has opened our eyes to what we can actually provide our clients.
We have a database of over 500,000 shoppers worldwide who are willing to give opinions, complete tasks, partake in projects, report on findings and even hold campaign signs if you’re running for Mayor (credit to CEO Tom Mills for this joke when explaining this service).
We really can provide a company with enough people to go in and check to see if every store in your chain is open at 12PM and selling pickles on aisle 9 on April 24th, 2012. This is an outlandish example of course, but whatever you need checked out for your business, we can provide the people that will do that for you.
Other (more realistic) examples:
- Store open/close checks for franchises to ensure that a franchisee isn’t operating under your name without paying royalties.
- Item removal. Don’t want to sell a specific item anymore and want to ensure it is removed off of the shelves? We can send someone in to do that.
- Merchandising checks: Ensuring that end caps of aisles are filled with the proper products and merchandised accordingly.