Tom Mills recounts his time in Las Vegas, upcoming mystery shopping projects and foresees further international expansion in 2012.
Patty Bray, HS Brands International Client Service Manager, gave a presentation to Cousin Subs franchisees about their mystery shopping program on Tuesday, May 1st 2012 at the Monte Carlo Hotel and Casino in Las Vegas, NV. Patty Bray was specifically given an award at the end of the conference for all of her hard work and dedication to Cousins Subs and HS Brands International was also recognized as a valued vendor. Talking about the conference, Bray said, “It was great to meet my clients in person and discuss the program. I’m humbled that they thought to recognize me at the conference.”
HS Brands International looks forward to many more years of delivering great customer service to our valued clients, including Cousins Subs. We would like to congratulate Cousins Subs on celebrating their 40th anniversary!
Nevada Business is growing rapidly and we need casino editors and Nevada mystery shoppers to help us accommodate the new business!
Casino Editor
Casino Editors are a highly trained group of people who have a strong grasp of the English language and grammar. Our editors need to understand multi-form reports, the casino and hospitality industries and have a strong attention to detail. This is a great part time position for an English or Journalism major. This is a telecommuting position.
HS Brands International will provide training on our software system, industry knowledge and help and support on an as needed basis.
Please forward a writing sample and resume to: scheduling@hsbrands.com
Nevada-based mystery shoppers
Because of strict Nevada state laws mystery shoppers in Nevada have to be employed by a licensed Private Investigator (CEO, Tom Mills). You can read about mystery shopping in Nevada here.
Here are the steps you can take to becoming a Nevada mystery shopper: Contact Jillian Elvenia at Jillian.Elvenia@hsbrands.com for a step by step process and walk through.
Private Investigator’s Licensing Board (PILB)
HS Brands International
Once all above steps are completed, you can obtain a work card to legally mystery shop in Nevada.
These positions in Nevada are highly coveted, but we wanted to extend them out to our network first before recruiting from outside sources. If you know anyone who may be a good fit for these positions, please have them email us at the above addresses.
Mike Mershimer, COO of HS Brands International, accepted the Boston Business Journal’s Pacesetter Award. This distinction is awarded to companies who report a four-year growth rate of at least 10%. The awards ceremony was held at the Westin-Copley Hotel this morning at 7:30 AM. Each company was introduced with specific theme music chosen by the BBJ surrounding their service or company name in some way. The video below depicts Mike Mershimer’s theme music and his speech. Enjoy!
Every mystery shopping provider is basically a people provider. Our “shoppers” are willing to do jobs relating to customer service, security and other projects. These are unbiased people who complete tasks and report back on them. We call this crowd sourcing and crowd projects.
We think boiling our service down to a simple fact that we provide people has opened our eyes to what we can actually provide our clients.
We have a database of over 500,000 shoppers worldwide who are willing to give opinions, complete tasks, partake in projects, report on findings and even hold campaign signs if you’re running for Mayor (credit to CEO Tom Mills for this joke when explaining this service).
We really can provide a company with enough people to go in and check to see if every store in your chain is open at 12PM and selling pickles on aisle 9 on April 24th, 2012. This is an outlandish example of course, but whatever you need checked out for your business, we can provide the people that will do that for you.
Other (more realistic) examples:
- Store open/close checks for franchises to ensure that a franchisee isn’t operating under your name without paying royalties.
- Item removal. Don’t want to sell a specific item anymore and want to ensure it is removed off of the shelves? We can send someone in to do that.
- Merchandising checks: Ensuring that end caps of aisles are filled with the proper products and merchandised accordingly.
