Keeping your finger on the pulse of an automotive business is essential to gaining a good reputation with your customers, which encourages repeat business. This is why companies and garages need to utilize automotive mystery shopping. Because automotive technicians are experts in their field, they can take advantage of what the average person doesn’t know about cars. This can lead to a damaged reputation and lost business. Combat this stigma with automotive mystery shopping. During an automotive mystery shop, HS Brands can check to see if an automotive service is performed well, if an employees takes advantage of unknowing customers, or even check to see what the competition down the street is doing.
Here is a list of services HS Brands can provide a client in the automotive industry:
Automotive Mystery Shopping
We can mystery shop your garage to see if we’re getting the best service, prices and quality that’s promised. We can even secret shop with regard to age and gender to see how a customer feels when they walks into a garage to get an oil change or get an inspection sticker. Is the technician taking the time to explain to a female customer the list of checks performed and tasks completed? Did the technician suggest any additional services or let the customer know about any special promotions going on? We can test these things and provide you with a detailed report of our findings.
Integrity Mystery Shops
Service Sleuth can check to see how honest and devoted your employees are through a number of tests. We can check to see how they handle cash if overpaid by accident, how they talk to your customers, or any other test you specify.
E-Surveys
To get great post-service feedback from your customers, use E-Surveys. They can be emailed out to your customers after they receive a service to be completed for a discount on the next service or any other incentive you wish to include, if any. Because the survey is submitted via email, you can get results back quickly and efficiently, which streamlines your process and helps you make changes to your business that react to the results.
Loss Prevention
Loss Prevention can be a critical program to implement in the automotive industry. The Mershimer Group can ensure your peace of mind with a loss prevention program, which includes loss prevention meetings, awareness visits, audits, investigations, mystery shopping and video review.
Operational Audits
We have a team of auditors throughout the country that are highly trained and have years of experience in auditing businesses. Primarily used to check up on the finances of a business, these auditors are trained to find things that are hidden or missing, which gives the business owner peace of mind knowing the business is being run properly and legally.
