Affiliated Services 

Customer Service Training & Motivational Speaking

Brad Worthley International
Training is available in the areas of customer service and leadership, but also covers how to reduce stress, how to coach employees, sales training, and communication skills. Businesses can be taught how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people.

Mystery Shopping Software

Surf Merchants
Sherlock is our proprietary version of the SASSIE Mystery Shopping system (rebranded and customized to our specifications). The SASSIE system registers mystery shoppers, schedules shops, collects and validates survey data and provides real time reporting for our clients. Used by 1.5 million mystery shoppers worldwide, SASSIE is the most popular mystery shopping platform in the industry.

For more information on custom software development or questions about SASSIE (Sherlock), please call 617-292-8008 ext.10

Market Research & Focus Groups 

Jane Edwards-Hall Research
More than ever before service organizations need to listen to their Customers, their Shoppers and their Employees. The rules of the game are changing in today’s Consumer and Shopper space, so too for Employees. Regardless of whether or not an organization is running programs that measure service delivery and/or loss prevention, deep insight and knowledge on how current and future Consumers and Shoppers are thinking about, and changing, the way they behave is critical for growth in this new economic climate. Likewise there is a need to understand Employees so that loyalty is encouraged through motivated staff.

Proofreading & Editing

Wordsmith Pros
Wordsmith Pros is dedicated to supplying outsourced editing & proofreading services. Let us handle your editing services so that you can do what you do best — building your business. Built a new website? Getting ready to mail out new promotional material or have you just updated your resume? Let us help you, help yourself!