HS Brands International is one of the world’s leading mystery shopping providers and loss prevention outsourcing companies. There are two divisions of HS Brands designed to work seamlessly together to improve the customer experience and minimize loss. The Service Sleuth division provides worldwide mystery shopping services, customer data collection that measures and provides feedback on the guest experience. The Mershimer Group division creates customized loss prevention programs, executes audits and consults on royalty assurance, which drive results and can significantly impact a client’s bottom line.
Regardless of whether you work with Service Sleuth or The Mershimer Group, you have the security of knowing you have the other services available to you at any time.
Today, HS Brands International boasts some of the world’s most recognized brands as clients. They are committed to growing their client’s business through customer service excellence and loss prevention strategies utilizing the industry’s most advanced technology. HS Brands has a database of up to 500,000 field contractors, which will grow as they continue to expand globally.
HS Brands International is a member of the Mystery Shopping Provider’s Association (MSPA).
Tom Mills Jr., CEO - Tom is the past President of the Mystery Shopping Provider’s Association and creator of SASSIE, the industry’s first web based mystery shopping software. Tom’s experience comes from running a mystery shopping company for 20 years after working in management and merchandising capacities with Staples, Kentucky Fried Chicken and others.
Mike Mershimer, COO - Before starting his own firm, Mike held executive loss prevention positions for some of the world’s favorite brands, including Dunkin Donuts, American Greetings, Bath & Body Works and Quiznos Subs. He is the founder of the National Restaurant Association’s Loss Prevention Executive Study Group. Mike has also held board seats with the National Food Service Security Council and the National Restaurant Association’s Internal Audit Executive Study Group.
Service Sleuth
Service Sleuth helps businesses measure and improve customer service levels, sales skills and integrity issues through the use of mystery shopping. With a database of up to 500,000 field contractors worldwide, Service Sleuth can be the eyes and ears of your company. From creating the industry’s first web-based mystery shopping platform to smartphone surveys, Service Sleuth is committed to staying on top of technology. Service Sleuth is one of a handful of mystery shopping companies that hold a Private Investigator’s license in Nevada and Massachusetts.
The Mershimer Group
The Mershimer Group is the leading Loss Prevention and Royalty Assurance company that has created and managed Loss Prevention programs and strategies for some of America’s favorite food service, retail, and franchised brands. The Mershimer Group’s primary objective is to create a program for each client meant to deter underreporting of sales, employee theft and fraud, and to determine if stores and restaurants are in compliance with established policies and standards.
