Why Clients Switched to Service Sleuth

There are over 300 Mystery Shopping firms, so why Service Sleuth? In the early days of our company, we (the owners) performed many of the shops ourselves. We were familiar with the process; having been “shopped” ourselves during our early years in retail or, later, as managers, being in charge of securing mystery shopping services. We have also worked in restaurants and retail and fully understand what it feels like to be on the business side of the counter. Through this background we became thoroughly familiar with the strengths and weaknesses of the Mystery Shopping Industry. Our aim in creating Service Sleuth was to offer a Mystery Shopping operation truly “above and beyond” the other providers. Below are some of the common issues companies have with Mystery Shopping companies, we designed every aspect of our services to overcome and eliminate these weaknesses—right from our beginning:

• Poorly qualified shoppers
• Poorly written reports
• Reports with few or no explanations
• Old reports (of little use to clients)
• Poor communication with the client
• Disorganization
• No opportunity to use results cumulatively or to gather statistics
• Inaccessibility of critical information and statistics
• No quick, easy way to sort, analyze and distribute data
• Poor value

Our goal at Service Sleuth, from Day One, has been to avoid these problems. Our newest clients are amazed at the difference and are impressed.

Nevada/PI Licensing

Certified For Your Protection

Service Sleuth is an independent division of HS Brands International. HS Brands is co-owned and operated by two Licensed Private Investigators holding their licenses in the State of Massachusetts (license # P-1532) and Nevada (license #1182). This PI license is required for mystery shopping in the State of Nevada. We have it! Most don't. This also protects you in the event of litigation. Please check with your current provider to make sure they are compliant in Nevada. Each mystery shop done without the proper licensing comes with a charge of $2500 to the mystery shopping provider and the client. For more details on the Nevada law, please click here: http://www.leg.state.nv.us/nac/NAC-648.html or call the State Licensing Board at (775) 687-3223.