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Payment Information

Shopper Pay and Compensation

The fees paid to our shoppers depend in part upon what our clients pay us, on the complexity of the survey, if the job is an individual audit or multiple evaluations, and on the overall project itself. The fees paid for each job will vary, and we pride ourselves on paying some of the highest fees and expenses in the industry. However, we caution new shoppers that to plan mystery shopping as a full-time career is extremely difficult. In most instances, our shoppers will receive a total of $10 to $20 for shops, although special shops may pay more, or pay nothing except expenses. All expenses for pre-authorized items that cannot be used by the shopper or items that are not returnable (such as meals and admission fees) will be reimbursed to the shopper. There are strict limits to the reimbursements. Once a shopper is assigned an "audit or shop," s/he must not expect to receive any money exceeding the expense caps given. Expenses beyond this limit will not be reimbursed. It is up to the shopper to be certain of these approved expense amounts.

In most cases, our clients do not require two "paid" shoppers but will pay the expenses of two. That would be the case with most restaurant shops or shops that include some sort of admission fee. It is permissible in such circumstances to bring another person with you. It is advisable, however, that your companion does not know the purpose of the visit. If, by chance, your companion finds out the purpose of the visit, they must also be aware of the confidentiality agreement you signed, since it is your responsibility. Details of the audit, client, or HS Brands should not be discussed with the guest. Should our client ever hear from a third party that an shopper or guest was talking about the confidential nature of what they do, we cannot use that shopper again. This has happened before, so please respect this confidentiality.

The shopper retains the right to refuse any assignment for any reason. If you have not been told the rate for an assignment, please ask us before accepting it. If you do not feel our rate is fair, please let us know. We will evaluate whether your service to us requires a higher fee according to the industry norm. As an independent contractor, you have the right to name your own fees. As your client, we have the prerogative to use someone else asking for a lower rate, and in most cases will do so. Extra money may be earned by referring us to prospective businesses that ultimately turn into clients.

PayPal

HS Brands pays ALL shoppers via PayPal. If you do not accept payments via PayPal, you are not eligible to shop for HS Brands. Shoppers must set up their own PayPal account at PayPal.com. Shoppers must be 18 years of age or older to sign up for PayPal. Payments are submitted to PayPal approximately 60 days after the last day of the month in which the shop was completed. Please note that it then takes PayPal up to 5 business days to process this transaction and clear the money for disbursement. If you do not receive payment by this time, please notify us after confirming that both your shopper email address and PayPal accounts were correct and active. You are responsible for updating your email address in our Sherlock system and in your PayPal account (email addresses must be EXACTLY the same in both our system and in PayPal) to ensure prompt payment. Your Shop Log will provide a description of your payment, so there is no need to call us unless your log does not match what you were emailed when you accepted the shop and were scheduled.

Become a
Shopper, or Audit/Loss Prevention Contractor
Have you ever wanted to go shopping, report on your experience and get paid for it?  Here's your chance.  HS Brands is looking for mystery shoppers all over the world.  We look for people of all colors, ages and backgrounds.  The key ingredient is your ability to remember every detail of what you encounter and then complete a detailed narrative of that experience in your computer.  If you think you have what it takes, click here for more information!
CONTACT US

Via Email

Boston
Las Vegas
Western Europe
Eastern Europe/MENA
Asia

Via Mail,  Phone or Fax

Boston
500 Myles Standish Blvd.
Taunton, MA  02780
Phone: 800-723-1150
Fax:     800-647-8570

LasVegas                                             2332 Brockton Way
Henderson, NV 89074
Phone: 800-723-1150
Fax:     702-616-8764