Mystery shoppers are often requested to upload their receipt into our Sherlock system so the client can link the transaction back to the shop. This is why Service Sleuth has specific requirements when uploading receipts.
Most mystery shoppers take a picture of the receipt with their cell phone or scan it into their computer. This immediately digitizes the receipt into a JPG photo file. Service Sleuth does not accept JPG file formats or faxed receipts anymore. We find that the receipt is a little clearer in PDF format, which reduces the number of times we have to contact shoppers after their shop for clearer receipts. This is why we have step-by-step instructions on how to change your files to PDF documents that are acceptable when uploading them to your shop.
