At HS Brands International, where we strive for “High Standards,” our mission is brand protection. Brand protection creates consumer loyalty and that is what we help you manage through our comprehensive suite of services. HS Brands International is comprised of two complimentary brands, Service Sleuth and The Mershimer Group, which combine Mystery Shopping services, Loss Prevention solutions, and data collection tools to create a one-stop shop for measuring, evaluating, and improving their customer experience and satisfaction, while mitigating loss. Service Sleuth is a leading mystery shopping services provider to all industries, providing mystery shopping, as well as other effective measurement and data collection strategies. The Mershimer Group employs a proactive approach to loss prevention through proven strategies and tactics, including Investigative services, Brand Standards Evaluations, Franchise Royalty Assurance programs, and mystery shopping services. HS Brands is a leader in the mystery shopping and loss prevention industries because of our “tried and true” tactics, utilizing cutting edge technology and programs designed specifically for our clients, producing results that minimize loss and boost sales.
When people think about mystery shopping and customer satisfaction surveys, they typically think of the two as mutually exclusive. Why would you need both? They each will tell you all you need to know on their own, right? Wrong! There is definite value in each on their own but when you combine them, you gain… read more
A business abuse hotline is a critical component of a proactive loss prevention program. This tool is a resource for employees to utilize for reporting behaviors that may be harmful to the brand, or the employees themselves. Some companies may have a hotline number attached to a phone on the CEO’s desk, or a… read more
Are you an experienced mystery shopper with a *covert camera? We’ve been looking for you! HS Brands International has some new and exciting opportunities that require video shopping capabilities. Expanding upon our already comprehensive service offerings with video shops allows us to provide our clients with the unique experience of actually seeing what transpired during… read more